Did you sign up for outsourcing figuring you could forget about IT?
Ignore the management of IT at your own risk. One company outsourced its IT, negotiating excellent rates. Sadly, the outsourcer failed to purchase software, installing the same copy again and again. Horrendous customer service created productivity issues. The company paid a penalty to exit the contract and had to purchase the unlicensed software, taking a serious hit to profitability.
In another case, the organization picked an outsourcer based on a board member’s recommendation. Now the outsourcer is struggling with tasks many would consider standard, including simple tasks like monitoring backups.…Continue reading