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What is Contact Center as a Service (CCaaS)

If you work in the Customer Experience industry and take care of what clients experience every day, you must familiarize yourself with the Contact Center concept. This cloud-based tool can serve as a quick solution for companies dealing with customer-related issues.

Contact Center as a Service (CCaaS)

When a company has to deal with plenty of customers, it’s important to find an appropriate software to process all the requests fast and give timely solutions. In terms of use and effectiveness, Contact Center as a Service should be the winning option for many companies.

CCaaS is a handy solution for businesses that don’t want to spend extra money on internal IT support.…

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Can Outsourcing Your Digital Marketing Functions Go Wrong? 5 Possible Solutions

In the increasingly interconnected environment of today, outsourcing has become a widespread practice. Many firms choose to use contractors from other countries where the cost of labour is substantially lower than that of the UK, the EU or the US. Outsourcing customer support operations to Indian firms or the transfer of physical production of goods to China is deemed the new ‘status quo’ for minimising your extra costs and making your financial year results more impressive to your investors. However, this approach poses a number of serious risks that may affect both your reputation and your profitability.

Digital marketing

In this article, we will analyse 5 possible solutions to potential issues associated with outsourcing your digital marketing functions.…

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4 Ways to Donate to Charity

If you are feeling philanthropic but are overwhelmed by the choices of how to give back, here are four ways to get started. Donating in some form can be a huge help to your community and can even help boost your morale.

Non-profit donations

Don’t let decision fatigue stop you from doing some good – take a look at these relatively simple ways you can donate to charity.

Donate money

When you hear the word ‘donation,’ giving money is probably one of the first things your mind jumps to – and for good reason. Donating money to causes you care about is an excellent way to keep those organizations operational.…

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Health and Safety Considerations for Hybrid Businesses

Businesses with solid health and safety plans have higher employee retention levels and happier employees, according to research. Zippia states that 74% of employees currently follow a hybrid working model or will do so soon. Your health and safety practices mustn’t slide as a result of an increased number of your workers working from home as this could put your workforce and your business at risk.

Workspace

photo credit: Alesia Kazantceva / Unsplash

Here’s how to ensure that everyone is protected no matter where they’re working.

Are Workplaces Set Up Correctly?

Musculoskeletal Disorders (MSDs) are responsible for more workplace injuries than anything else.…

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An All-Inclusive Resource for Establishing Secure Workplaces

For many workers, an unsafe workplace is a major deterrent to staying with their previous employers. Providing a secure environment for workers to work in is one way to keep them around.

Positive workplace environment

However, how can you ensure that workers are protected from harm on the job? To ensure the safety of your workplace and ensure the longevity of your most valuable assets, follow the advice in this manual.

Observe Procedures That Meet All Required Federal And State Regulations

Employer adherence to applicable federal and state employment regulations is the first step in providing a secure workplace for employees. There will be variations in labour legislation from one state to another.…

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Law Firms and Marketing in 2022: A Guide

Marketing a law firm effectively requires a combination of strategy, care, and consideration for the needs of modern customers in need of legal advice and representation.

Law firm marketing strategy

And in order to cultivate long-term relationships and strong leads, you’re going to need to combine modern technology with the ability to connect on an emotional level with people. But what steps can you make to achieve this in the modern world?

Get a solid plan put together

While most smaller law firms don’t have the budget that some of the larger scale companies do, that doesn’t mean there’s not an opportunity to make marketing plans and set clear goals.…

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Why You Should Hire a Vue.js Expert

Programming is becoming more and more important in the modern world. Websites are no longer static pages but complex user interfaces that need to be interactive and responsive. That’s where Vue.js comes in.

Vue.js

Vue.js is a JavaScript framework that allows developers to create user interfaces and single-page applications. It is one of the newer frameworks, and it has gained popularity because of its simplicity. Vue.js experts are in high demand because this framework can be used to create sophisticated applications without a lot of code.

In this article, we’ll talk about why you should use Vue.js, and some of the advantages of hiring a Vue.js…

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Brain Injury: Finding The Best New Jersey Lawyers

Traumatic brain injury lawyers are personal injury attorneys that represent an individual who has suffered a traumatic brain injury. It can cause irreversible changes to a person’s physical and mental health along with finances.

Lawyer
If someone else is responsible for your brain injury, which has led you to a lot of financial loss for managing medical costs, then you should opt for a personal injury lawyer.

If you file a brain injury lawsuit, your insurance provider might work to discredit the injury. In that case, you need experienced lawyers who also deal with issues regarding insurance companies.

What Happens In A Traumatic Brain Injury?

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3 Ways Technology Can Help Improve Your Business

If you run a business, small or large as a solo entrepreneur, then you use technology. Everything from smartphones to laptops to printers or scanner de bureau are forms of technology that help your business operate.

Business people using technology

The question is, have you fully investigated the ways technology can help improve your business practices, grow your market share, and make your employees’ jobs easier?

Here are three ways different forms of technology can boost your business revenue and improve your day-to-day tasks.

1. There’s An App For That

It’s true, there is an app for everything, and that’s fantastic news for you and your business.…

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Office vs Coworking: What are The Advantages?

When the pandemic made adjustments to the work system we are used to, many businesses stopped renting offices and switched to coworking spaces. However, are they really that good? Are they suitable for everyone? Let’s try to determine the advantages of both offices and coworking spaces.

Clean office environment

Offices

Comfortably located and widespread

Offices are usually located in the center of the city or somewhere where you can easily get yourself using public transport or a car. Every city has offices – you can rent office space in Los Angeles, Dubai, London, or any smaller city. While not every city can boast that it has coworking spaces.…

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