Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Why is that?
Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses. Shame on us web software companies for allowing an easy-to-fix item like this onto the list!
This truth stings quite sharply, for a couple of reasons:
1. It’s true
2. Most cloud app companies are small companies (not large ones)
Crappy customer service is almost expected from large companies – in software, and beyond. …Continue reading